Ordering System Help

When we load an image into the crop box we fill the box with the image so that it does not have any borders. Usually this is what is wanted, though you may lose a little off the top and bottom (or right and left) if your image is not proportional to the size selected.

If you need to zoom further out you can click the Shrink to Fit checkbox and the image will zoom all the way out. Due to some quirks with the way Shrink to Fit works if you add an item to the cart with Shrink to Fit checked we will not let you edit it again from the cart.

If you see the credit card form but you cannot enter in any of the info you probably have something on your device that is blocking our integration with Stripe. Please check and see if you have any browser extensions or ad blockers that may block our integration.

If the Other - Card on File payment option is available you can use that and we will contact you for payment once we receive the order.

If you are still having problems please let us know!

For performance reasons we do not always show the actual image as the thumbnail in the cart. You can still click the icon and it will pop open a preview of your image (image files only).

Please note the popup preview of your image is the original file and does not show any cropping you may have done.

Once you add your images into the cart with the Batch Order button you can review the cropping in a couple ways:

Open in Editor - This is best if your images need a lot of adjustments. This mode will open an image in the main editor with full cropping options (zoom, rotate, fit). You can then use the left and right arrow keys to navigate to the next or previous image in your cart. You can also use the + and - keys to zoom in and out, and the Z key to reset the zoom. While this workflow only shows one image at a time you can still rapidly navigate through your images and make adjustments. This is the recommended workflow for cropping images.

Quick Review / Review Crops (available when there are more than 20 images in the cart) This is best if your images don't need a lot of adjustments. This mode will show up to 25 images at a time as small thumbnails, each with a crop box on top showing the current crop. You can move the crop box to adjust the cropping, but you cannot zoom in or do any rotation. You can click the edit icon on any thumbnail to open it in the main editor for full cropping options (zoom, rotate, fit) then click Update and it will return you back to the review crops page. If you have already done some cropping in the main editor, those images may show the current crop but not allow any adjustment - if that is the case you can click the edit icon to open it back up in the main editor. Quick review is meant to be just that - a quick way to verify the crop is ok and make minor adjustments. If you need to make major adjustments you should use the main editor.

If you have already cropped your images outside of our ordering system you can safely skip reviewing the crop - just be sure that your images match the print size you selected (might be worth checking one in the editor). Some catalogs (package prints) may require you to review the crop even if you have already cropped your images before ordering, if that is the case use the Quick Review workflow to verify the crop as it is probably quicker.

The Order Now workflow supports the following file types:

• JPEG
• PNG
• HEIC (with conversion to JPEG while loading)

The Batch Order workflow file support can change by catalog, but usually supports JPEG, PNG, HEIC, PSD, PDF, TIFF, CR2, DNG, NEF and maybe a few others. Only JPEG, PNG and HEIC files will have file previews and allow cropping. Please note that while the ordering system may support file types other than JPEG, PNG and HEIC, your lab probably prefers JPEGs and may charge you extra to convert them to something they can print.

Generally speaking files should be saved as jpg at a quality of 90% or higher, in the sRGB color space and RGB mode (not CMYK or Grayscale).

The editor supports several keyboard shortcuts to help you work more efficiently:

• Arrow Right (→) - Navigate to the next image in your cart (when editing from cart)
• Arrow Left (←) - Navigate to the previous image in your cart (when editing from cart)
• + or Q - Zoom in on the image while in the editor
• - or ` - Zoom out on the image while in the editor
• Z - Zoom to fit (resets zoom to show the full image)

Note: The zoom shortcuts (+/-, Q/`, Z) only work when you have an image selected and are not editing text nodes.

The arrow key navigation is especially useful when using the Batch Order workflow to quickly move through multiple images in your cart.